Privacy Policy
How we collect, use, share, and protect personal information submitted through the Laborate website and our business communications. Includes data retention schedules and your rights under DPDPA 2023.
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Legal & Compliance
Our Commitment to
Our Commitment to
Transparency and Trust
Laborate Pharmaceuticals operates with full legal and regulatory transparency. Find all our policies, notices, and compliance documents in one place.
Our Legal Framework
Why Legal Clarity Matters
Laborate Pharmaceuticals publishes comprehensive legal and compliance documentation as a matter of principle, not merely regulation. Our stakeholders — patients, healthcare professionals, business partners, regulators, and website visitors — deserve to know exactly how we collect information, what obligations govern our website, and how we protect their interests.
Every document in this section is maintained by our Legal & Compliance team, reviewed annually, and updated whenever applicable laws or our practices change. The effective date of each document is clearly stated.
Browse All DocumentsPrivacy & Data Protection
Aligned with India's DPDPA 2023 and GDPR principles. Minimal data collection, defined retention periods, and clear user rights.
Clear Website Terms
Transparent terms governing website use, intellectual property, liability limitations, and permitted content access — written in plain language.
Accessibility First
Targeting WCAG 2.2 AA conformance across the Laborate website. Known limitations documented openly; feedback welcomed and acted on.
Patient Safety Obligations
Pharmacovigilance reporting obligations under Schedule Y, ICH E6, and CDSCO guidelines — all adverse events treated as priority cases.
All Documents
Legal & Compliance Resources
Find the policy or notice you need. Each document is maintained by Laborate’s Legal & Compliance team and reviewed at least annually.
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Terms & Conditions
Rules governing your use of the Laborate website, intellectual property rights, permitted and prohibited conduct, limitation of liability, and the governing law applicable to disputes.
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Cookie Policy
What cookies we use, why we use them, their retention periods, and how to manage your browser cookie preferences. Includes the Cookie Registry and our consent management architecture.
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Disclaimer
Important notices about the informational nature of our content, medical and regulatory disclaimers, download rights, external link policies, and limitations of liability for website content.
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Accessibility Statement
Our WCAG 2.2 AA conformance commitment, current accessibility features, known limitations, assistive technology compatibility, and our continuous improvement programme.
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Pharmacovigilance
Adverse drug reaction reporting obligations, patient safety commitments, and Laborate’s pharmacovigilance framework under Schedule Y, ICH E6, and CDSCO guidelines.
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Sitemap
A complete human-readable overview of all sections and pages on the Laborate website, organised by domain. Useful for navigation assistance and accessibility support.
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Privacy & Data Protection
How We Handle Your Personal Information
Laborate Pharmaceuticals aligns its data processing practices with the Digital Personal Data Protection Act 2023 (DPDPA), the Information Technology Act 2000, and GDPR principles. We operate on a minimal data collection model: we collect only what is necessary, for defined purposes, and retain it no longer than required.
- Purpose limitation — We use data only for the purpose it was collected.
- Data minimisation — We request only information we genuinely need.
- Your rights — Access, correction, deletion, and objection rights clearly explained.
- Secure handling — Industry-standard safeguards for all personal data.
Our Privacy at a Glance
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DPDPA 2023 Aligned India's Digital Personal Data Protection Act 2023 governs how we handle all personal data submitted through this website.
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No Third-Party Advertising Data We do not sell, rent, or trade personal data to advertising networks or data brokers.
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Consent-Gated Analytics Google Analytics (GA4) only loads after you have explicitly accepted analytics cookies via the Cookie Preference Centre.
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30-Day Response Commitment All data rights requests are acknowledged within 72 hours and resolved within 30 calendar days.
Patient Safety
Report an Adverse Event
Reporting Adverse Drug Events
Laborate Pharmaceuticals maintains a formal Pharmacovigilance system under Schedule Y of the Drugs & Cosmetics Act 1940, ICH E6 guidelines, and CDSCO requirements. All adverse drug reactions — whether serious or non-serious — must be reported promptly.
If you have experienced or observed an adverse drug reaction to a Laborate product, please contact our Pharmacovigilance team directly. All reports are treated as priority cases and handled by qualified medical assessors.
Pharmacovigilance Team
pv@laborate.com
Serious Adverse Events
Events resulting in hospitalisation, disability, life-threatening situations, or death must be reported to our PV team within 15 days of awareness. All ICSRs are submitted to PvPI (Pharmacovigilance Programme of India).
Non-Serious Reports Welcome
All adverse events, including minor unexpected reactions, are valuable to our safety database. We encourage healthcare professionals and patients to report any unexpected product response, regardless of severity.
Quality Complaints
Product quality complaints — including defective packaging, contamination, mislabelling, or batch anomalies — should also be reported to our PV team at pv@laborate.com for immediate investigation.
Accessibility
Accessible by Design
We target WCAG 2.2 Level AA conformance across all Laborate web properties. Accessibility is built into our development lifecycle — not added as an afterthought.
Our Accessibility Statement documents where we are, where we are not yet, and our roadmap for improvement.
Read Accessibility StatementWCAG 2.2 AA Target
All new pages designed against WCAG 2.2 Level AA success criteria: perceivable, operable, understandable, robust.
Full Keyboard Navigation
All interactive elements are reachable and operable via keyboard alone. Focus indicators are visible and meet contrast requirements.
Screen Reader Compatible
Tested with NVDA, JAWS, and VoiceOver. ARIA landmarks, roles, and live regions used throughout for clear structural navigation.
Report an Accessibility Barrier
If part of our website is difficult to use, tell us. We investigate every report, prioritise fixes by severity, and respond within 10 business days.
Get in Touch
Need Assistance?
Our specialist teams are available to help with legal queries, data rights requests, compliance questions, and website support.
Legal Team
Policy questions, IP matters, governing law queries, and general legal correspondence.
legal@laborate.comCompliance Team
Regulatory compliance, export control, documentation, and certification queries.
compliance@laborate.comPrivacy Team
Data rights requests, privacy complaints, DPDPA 2023 queries, and consent management.
privacy@laborate.comPharmacovigilance
Adverse drug reaction reports, product quality complaints, and patient safety concerns. Priority response.
pv@laborate.comGeneral Support
Website support, broken link reports, content queries, and general website assistance.
Contact UsHave a Question About Our Legal Policies?
Our Legal & Compliance team is here to help with policy questions, data rights requests, and regulatory queries. We respond to all enquiries within 5 business days.